Last updated on August 23rd, 2024 at 06:22 am
Wondering whether to use ClickFunnels or LiveChat?
Here’s what we are going to discuss today:
- The main difference between these two solutions
- The most important features of each solution
- The integrations that each solution offers
Want to make the right choice?
Continue reading…
TL;DR Overview of ClickFunnels vs. LiveChat Review
In a hurry? No worries. Here’s the TL;DR version of our ClickFunnels vs.LiveChat review.
- ClickFunnels is a funnel builder designed to help you create profitable sales funnels.
- ClickFunnels includes a library of high-converting sales funnel templates, a visual funnel builder, a visual page builder, an email marketing functionality, an ecommerce functionality, a membership site builder, an online course builder, a customer relationship management (CRM) system, and more.
- LiveChat is a customer support platform designed to help you provide excellent customer support.
- LiveChat enables you to provide customer support via live chat, WhatsApp, Facebook Messenger, Instagram messages, text messages, and email.
- ClickFunnels and LiveChat offer solutions to different problems. You can use the former to build an online business and the latter to provide customer support!
What’s the difference between ClickFunnels and LiveChat?
Here’s the key difference between ClickFunnels and LiveChat:
- ClickFunnels is a funnel builder designed to help you create profitable sales funnels.
- LiveChat is a customer support platform designed to help you provide excellent customer support.
ClickFunnels Features
Here are some of ClickFunnels’ most noteworthy features.
High-Converting Sales Funnel Templates
ClickFunnels includes a library of proven, high-converting sales funnel templates for all of the most common use cases.
Whatever it is that you sell:
- Services
- Software
- Memberships
- Info products
- Physical products
…we have a sales funnel template that has been proven to work for businesses just like yours!
Sophisticated Funnel Flows
ClickFunnels allows you to create sophisticated funnel flows with behavioral triggers. You can send people who enter your sales funnel down different paths based on their behavior and automatically tailor your sales messaging to each individual!
CRM Funnels
ClickFunnels includes a customer relationship management (CRM) functionality.
You can use it to personalize communications, build rapport, track progress and document everything that has been agreed on.
It allows you to see the entire customer journey of each individual within your sales pipeline, including various details such as billing history, enrollments, orders, and more.
Finally, there’s a dashboard that gives you an overview of your entire sales pipeline which makes it easy to keep track of everything!
Team Collaboration
ClickFunnels includes an excellent team collaboration functionality.
One notable feature is user permissions: you can give and restrict access to various functionalities of our software depending on what tools each team member needs to do their job.
This allows you to protect sensitive business information and guard against human error while empowering your team to do their best work.
Another notable feature is simultaneous editing. You know how in Google Docs, several people can edit the same document at the same time?
Well, with ClickFunnels, you can do the same with the pages in your sales funnels!
This is especially helpful for remote teams because it enables you to quickly create new sales funnels without having to email back and forth about every minor detail.
Fastest Load Speed
Did you know that page loading speed is extremely important?
Typically, the faster the page loads, the better it converts. This means that you can’t afford to have slow-loading pages in your sales funnel.
That’s why we designed ClickFunnels with page loading speed in mind – pages built with it load blazingly fast!
We actually tested our software against all our major competitors. What were the results?
See for yourself:
Email Broadcasts and Workflows
ClickFunnels has an email marketing functionality that you can use to:
- Collect potential customers’ email addresses.
- Set up an automated welcome sequence.
- Send one-off broadcast emails with time-sensitive announcements.
- Create automated email workflows with behavioral triggers.
- Launch a weekly newsletter.
It also includes detailed email analytics that can help you make data-driven decisions!
Membership Site
ClickFunnels includes a membership site builder that you can use to launch, manage, and grow an exclusive online community. Membership sites can be a great way to generate recurring revenue!
Customer Center
ClickFunnels allows you to create a customer center where people can access all their paid content in one place. Convenient!
Universal Elements
Want to change a specific page element on all pages in your sales funnel?
With ClickFunnels, there’s no need to go and edit each page manually – you can simply set that page element as “universal” and it will be automatically updated across your entire sales funnel!
Ecommerce
ClickFunnels has everything you need to launch an ecommerce business.
Pick a store template, add products to your catalog, and create a cart funnel for the one that you believe will be the most popular.
Now you are ready to start selling!
Cart Funnels
A cart funnel is an ecommerce sales funnel designed to convert new people into paying customers, typically by promoting your best-selling product.
Building a cart funnel and then driving traffic to it is the best way to grow an online store. You can easily do that with ClickFunnels!
Course Builder
ClickFunnels has a course builder functionality that you can use to create online courses.
Pick a course template, design the curriculum, and add the content. Now you are ready to start selling your course with our proven, high-converting sales funnel templates!
Blog Builder
ClickFunnels includes a blogging functionality that you can use to write articles, schedule them, and publish them on your website.
You can set each article as either “Public” (accessible to everyone) or “Members only” (only accessible to registered users).
This allows you to monetize your blog by offering your readers premium content!
Page Builder
You don’t need to have any web design or web development skills in order to create high-converting web pages with ClickFunnels.
Simply pick a page template from our template library and customize it according to your needs with our visual editor.
It’s that easy!
Real-Time Analytics
ClickFunnels comes equipped with an analytics dashboard that displays all of the most important online business metrics in real time. One look is all it takes to see what is happening in your business right now!
LiveChat’s Features
Here are some of LiveChat’s most noteworthy features.
Chat Tools
As its name suggests, LiveChat’s core feature is its live chat widget that you can add to your website.
It’s designed to help you reply to customer requests as fast as possible:
- See what the customer is typing before they send the message.
- Save responses to frequently asked questions and reuse them in conversations with just a few keystrokes.
- Add tags to conversations to spot the patterns. Which types of customer support requests are the most common?
- Find past conversations if you need the context on a particular customer service request.
- Ask customers for their email addresses when you can’t reply instantly so that you could reach out to them later.
Chat Widget Customization
LiveChat allows you to customize your chat widget:
- Use your brand colors.
- Create customer service agent profiles with their names and photos.
- Talk to customers in their own language. Both the widget and the greetings are translated into 45+ languages.
It’s also worth noting that this widget enables you to provide customer support to customers with disabilities. It’s fully accessible and WCAG 2.1 AA compliant.
Messaging Channels
LiveChat also allows you to provide customer support via Facebook Messenger, WhatsApp, Instagram messages, text messages, and email.
Sales and Ecommerce
LiveChat has some interesting features designed to boost sales:
- Spot potential customers in real time.
- Use personalized greetings to present new products and provide product recommendations.
- Save time with ecommerce automations such as chatbots that handle repetitive questions.
Reports and Analytics
LiveChat has an analytics functionality that allows you to:
- Get a quick customer support overview.
- Analyze granular customer support data.
- Identify and solve problems, improve performance, and make data-driven decisions.
Integrations
These integration lists are not exhaustive. They simply highlight some of the more noteworthy integrations that both ClickFunnels and LiveChat offer.
ClickFunnels Integrations
Here are some of the main integrations that ClickFunnels offers.
- Twilio — Use to personalize and schedule SMS messages.
- Embed A Calendar Into Your Funnel — Use to allow leads to schedule themselves on your calendar. Can use lots of different calendar software for integration.
- YouZign — Use for hosting custom images on YouZign and then publishing those same images on ClickFunnels.
- VWO Engage — Use to set up push notifications for your funnels.
- SalesForce — Use if you want to integrate SalesForce with your ClickFunnels account.
- Warrior Plus — Use to sell Warrior Plus products in your ClickFunnels site.
- Disc Delivered — Use to enable automatic order fulfillment when someone places an order in your funnel.
- Stripe Payment — Use Stripe as a payment integration and send funnel customers receipts directly from Stripe.
- Kajabi — Use to connect your products in ClickFunnels with membership areas in Kajabi.
- PayPal — Use to add a PayPal button to your ClickFunnels page and accept payments through PayPal.
- WordPress — Use to integrate your ClickFunnels account with your WordPress website.
- Shopify — Use to integrate your Shopify website with your ClickFunnels account.
- Slybroadcast — Use to send voicemails from Slybroadcast to your subscribers in ClickFunnels.
- Shipstation — Use to set up Shipstation for order fulfillment once someone purchases through ClickFunnels.
- Zapier — Use to integrate your ClickFunnels account with any other popular service.
- ZenDirect — Use to send customer information from ClickFunnels to ZenDirect to ship items from ZenDirect.
LiveChat Integrations
Here are some of the main integrations that LiveChat offers.
- Website builder integrations with WordPress, Ghost, Squarespace, Webflow, Drupal, and more.
- Email marketing integrations with Mailchimp, ActiveCampaign, Campaign Monitor, Constant Contact, and more.
- Customer relationship management (CRM) integrations with Hubspot, Salesforce, Pipedrive, and more.
- Ecommerce integrations with Shopify, BigCommerce, WooCommerce, Magento, and more.
- Payment processor integration with Stripe and PayPal.
- Instant messaging integrations with WhatsApp and Facebook Messenger.
- Analytics integrations with Google Analytics, Kissmetrics, and more.
LiveChat offers over 200 integrations. It’s worth noting that some of them are free and others are paid.
There’s also a Zapier integration that you can use to connect LiveChat to thousands of popular web apps.
ClickFunnels Case Study & Reviews
Here’s a ClickFunnels case study in which Garret J. White explains how he used our software to take his business to the next level:
Third-Party Reviews
- Capterra: 4.6/5
- FinancesOnline: 9/10
- G2: 4.6/5
LiveChat Case Study & Reviews
Here’s a LiveChat review by Software Pundit:
Third-Party Reviews
- Capterra: 4.7/5
- TrustRadius: 8.7/10
- G2: 4.5/5
ClickFunnels vs. LiveChat: What’s the Right Tool for You?
ClickFunnels and LiveChat offer solutions to different problems.
Want to build an online business from scratch or grow an existing online business faster than you ever thought possible? ClickFunnels has everything you need.
Want to take your customer support to the next level? LiveChat can help you with that.
So what’s the right tool for your business? It depends on what you are looking for but you might want to consider using both of them!