Last updated on August 27th, 2024 at 03:38 am
ClickFunnels is finally here!
With it comes a whole swathe of new features — a full-blown CRM, visual funnel editor, course creator, membership site, eCommerce functionalities, and lots more…
…such as Payments.AI
If you’re a member, you might have noticed this tab in your ClickFunnels menu…
That’s your direct access to our Payments.AI platform.
Let’s talk about what it is.
What is Payments.AI?
Payments.AI is a hub for ClickFunnels members to view transactions, manage payment gateways, and create custom automations regarding things like trial ending reminders, credit card expiration reminders, and subscription dunning.
That’s a mouthful.
So let’s break it down.
Here’s a high-level overview of what you will manage inside of your Payments.AI account vs. your ClickFunnels account (with links to some of our help articles)…
Overview of What You Can Set Up from ClickFunnels Account:
- Create, manage and edit subscriptions
- Create, manage and edit trials
- Create and edit products
- Create orders
- Process payments and refunds
- Send an invoice
Overview of What You Set Up from Your Payments.AI Account:
- Analyze general and subscription metrics
- View transactions and subscription data
- Set automation rules, dunning
- Review customer disputes
- Add/configure payment gateways
- Manage blocklists
- Download gateway reports
Getting Started With Payments.AI
Getting setup with Payments.AI is as easy as clicking on this button in your ClickFunnels account and then following the steps and answering some questions.
Once you do, you’ll be taken to the Payments.AI platform, which is distinct from the ClickFunnels platform (but automatically connects to your ClickFunnels account once setup).
Choose the country where you operate and confirm (or say “No) that you don’t sell items on our restricted list.
Here’s a sample of our restricted list (this is not exhaustive)…
- Financial consulting services
- Resellers without proof of agreements – if you are a reseller of a product or service you must obtain the appropriate reseller certificate or permission
- Foreign Currency Exchange services or software, binary options
- Live animals
- Medical Benefit Packages, discount medical cards, Medical/therapy services, medical consultation services, dental plans
- Unapproved drugs and devices mimicking illegal drugs
- Phone unlock services, Jail breakers
- Satellite, Cable signal decoders/cards
- Virtual Credit
- Virtual gaming chips, credits, penny auctions, auctions with non-refundable bid or participation fees
- Weapons, Firearms, ammunition, explosives, hazardous materials, combustibles, knives
- Crowdfunding
If what you sell falls into one of those categories, then select “No” and you’ll be able to setup a Payments.AI account — you just won’t be able to use the Payments.AI gateway, but you can still connect other payment gateways which might allow you to sell your products or services.
You might also notice that your country is restricted with the Payments.AI gateway. If that’s the case, then the same situation applies.
Otherwise you’ll be taken through the simple and straightforward Payments.AI application so you can use the Payments.AI payment gateway (which will save you a little bit of money… more on that under “Pricing” in this article).
Either way, you’ll soon arrive at your dashboard!
Your Payments.AI Dashboard
On your Payments.AI, you can get a snapshot of your businesses financial activity.
You can see things such as revenue collected, transactions, churn rate, and subscription metrics all at a glance.
You can also see which payment gateways you’ve connected and are active as well as any gateways which aren’t setup or still require some information to finish connecting.
Notifications are also viewable on your dashboard. This is where you’ll find alerts such as document requests, payout alerts, and late bill alerts.
Your dashboard is also where you’ll navigate to other tools and settings inside of Payments.AI. In the next section we’ll walk through some of Payments.AI’s most important features.
Basic Features
To understand what Payments.AI is capable of, let’s walk through the software’s most fundamental features.
Payment Gateways
Once you arrive at your dashboard, you can set up other payment gateways (such as Stripe, Paypal, Coinbase, and Klarna) if you wish. This is as easy as clicking on the “Gateways” tab.
Click on the blue “Connect” button and then log-in when prompted and you’ll be done in a jiffy.
ClickFunnels is new, so if you’d like to request a specific payment gateway that you haven’t seen, then you can click this button…
In addition to adding payment gateways, you can also customize some important settings for those gateways…
Sticky Gateway — By default, Payments.AI will split your transactions 50/50 randomly between all the payment gateways you have set up (you can change this ratio globally for all gateways in Settings under “Gateway Automation Rules). If you set a specific gateway to sticky, this will mean that the gateway “sticks” to customers whose first payment is processed through that gateway, ensuring that that customer’s payments are always processed through the same gateway.
Card Statement Descriptor — This is where you can change what is shown on your customers’ credit card statements when they purchase something from you.
3-D Secure — Enabling 3-D Secure will allow you to process payments using payment cards protected with the 3-D Secure protocol. Most European payment cards require this protocol to be processed.
Transactions
As with any good payment processor, you can view a history of transactions that have come through all your connected payment gateways. Just click on the “Transactions” tab. You can see sales, refunds, and the status of each transaction.
You can also filter all of those transactions by time period…
Finally, you can search by name or customer email if you’re looking for a specific transaction…
Subscriptions
Similar to transactions, you can also view your recurring subscription payments under the “Subscriptions” tab.
Here you can see payments, subscription customers, the date that each subscription started, payment schedules, and more.
Customers
Under the “Customers” tab, you’ll find an exhaustive list of all the customers who’ve purchased your products or services or have recurring subscriptions with your company.
At a glance you can see lifetime revenue, date created, last payment made, and some basic customer information.
You can click on each customer to get more detailed information about their relationship with your business.
From the Customers tab, you can also set specific customers to VIP…
What is a VIP customer?
A VIP customer is one that you deem very important to your business and can set different rules to because of that. Also, when a customer is set to a VIP customer, they will be tagged every time you see their name so you will know they are essential.
Tax Settings
You can customize tax settings for your Payments.AI account by going to settings and clicking on taxes.
Here you can connect your TaxJar account if you have one. If not, you can set tax locations yourself manually. You can also generate tax reports from here.
Gateway Reports
Gateway reports can be used to assist with reconciliation of your transactions with your bank account on a daily basis or to look up details on transactions. These reports can be downloaded or emailed.
To access these reports, please select Gateway Reports from the drop down menu in the upper right-hand corner of the screen:
From here, you can expand the month you want to pull the reports for. To obtain all the reports at once, you can use the buttons for Send all in email or Download all:
You can also email or download an individual report by hovering over the report you want and using the envelope icon to email and the down arrow icon to download:
Here is a description the reports you can access from this page:
Payout Details – Retrieving transaction-level payout details is helpful when reconciling the processing fees charged by Payments.AI with the transactions you processed.
Transaction Details – Obtain detailed information, such as shopper and payment info, about your sale, refund, and chargeback transactions.
Declined Transactions – Obtain details about each card transaction declined by the issuing bank, including the date, decline reason, transaction amount, and shopper info. This information is helpful when you need to reach out to shoppers with declined payments.
Payout Summary – Retrieving transaction-level payout details is helpful when reconciling the processing fees charged by Payments.AI with the transactions you processed.
Running Balance Report– See your balance in real-time, as well as affecting events.
Account Balance Report – Shows a summary of your account balance along with any payout adjustments as well as the amount you have in reserves.
Blocklists
You might want to occasionally block certain email addresses or customers from purchasing your products or services. In that case, you can add these accounts to your “blocklist” inside of your Payments.AI account.
To view, manage or add to your Blocklists, click the name of your company in the top right of the screen. From the drop down menu, click Blocklists:
From here, you can click the blue button, Add item to list to block transactions from certain email addresses, email domains, IP addresses, Bank ID numbers, Customer IDs, Countries, and physical addresses.
You can also use the box provided to search by any of those criteria to see if the customer is already on a particular blocklist and also filter by active or expired:
Alternatively, you can also add someone to a blocklist from the Customers Tab.
Payments.AI Pro Features: Rule Setting & Automations
If you want to use some advanced automation features, you can activate Payments.AI PRO and get access to the following features…
Subscriptions — This will allow you to create recurring subscriptions. It costs an additional 0.5%/recurring transaction.
Automation Rules — This feature allows you to create automations for subscription dunning, trial end reminders, and credit card expiration reminders. You can also create rules and automations indicating when you want to use which payment gateways (such as setting payments gateways based on the customer’s country). It costs an additional 0.5%/recurring transaction. Check out the rules & automations you can create below…
- Trial End Reminder — Automatically send an email to the customer whose subscription trial period is ending. Choose the number of reminders and when to send them. Default settings will send one reminder seven days before trial ends. If the trial duration is less than seven days, we send the email immediately.
- Credit Card Expiration Reminder — Automatically send an email to a client whose payment card is about to expire. Choose the amount of reminders and when to send them.
- Subscription Dunning — This allows you to customize how Payment.AI treats failed payment attempts. You can tell Payment.AI when to retry a subscription and how many times. You can also indicate what you want Payment.AI to if the payment continues to fail.
Bundle Subscription & Automation Rules — This allows you to get access to subscriptions and automation rules without being double charged the 0.5% for each transaction. You can use both features and we’ll only charge the 0.5% fee once per transaction.
Payments.AI Pricing Explained
You might notice that if you’re using the Payments.AI gateway, you’re charged a 0% gateway fee whereas if you use a third-party gateway you’re charged a 1% gateway fee.
This is why it can save you a bit of money to use the Payments.AI gateway.
To be clear, the gateway fee is separate and distinct from the transaction fees.
Gateway fees are applied to cover the costs of receiving and processing a transaction. This fee pays for the use of the software infrastructure to obtain payment information, request authorization from the consumer’s bank, and to facilitate the payment from one entity to another. Payments.AI allows you to use multiple gateways in the same merchant account to protect you as the entrepreneur from ever having any payment stoppages in your pages or funnels. This is where you will see the gateway fee applied for third-party gateways to continue offering this service to our users.
Transaction fees are for the convenience of accepting credit card payments charged by the different card networks and processors. These are charged by Payments.AI as well as other payment processors.
You can see a breakdown of pricing between all the different payment gateways here.
Final Thoughts
As you can see, Payments.AI has a ton of cool features and tools that will make the nitty-gritty payment processing party of your business flow smoothly and seamlessly.
Hopefully this guide has given you a better idea of how you can use Payments.AI to manage your business and create some useful automation rules.
The next step is to get set up and to try it out for yourself.
Go to your ClickFunnels account and follow the steps above!
Have more questions? Reach our support team by contacting us at support@payments.ai.