At ClickFunnels, our dream is to provide the best resources, software solutions, and customer support for entrepreneurs to grow their businesses online.
But this isn’t a stagnant dream.
It’s a dream that requires ongoing iterations and attention to detail — not just in our tools and training… but in our customer support as well.
Our promise to you, our members, is that we’ll do everything in our power to help you build a business that achieves your entrepreneurial dreams.
When it comes to our customer service, sometimes that will mean answering your questions over live chat, sometimes it’ll mean sending you a helpful resource, and sometimes it will mean showing you how to use our software over a screen-share call.
Whatever the case, we’re here to help. 🙂
In the same way that we’ve been funnel hacking sales funnels, we’re “funnel hacking” our customer service so that you get the right answer, faster.
And on this page, you’ll find our most recent standards, procedures, and iterations that allow our customer service team to serve you better.
Training for Our Customer Service Reps
In 2020, we added 50 awesome agents to our customer service team, growing from about 100 to 150 reps.
We did this in order to increase our bandwidth for serving our members and to improve response time.
As a part of our hiring process, we require all applicants to go through a “troubleshooting test” where we give them a sales funnel that contains some intentional “issues”. They turn on their webcam and record themselves trying to resolve the issue as if they were working with a ClickFunnels member. During this phase, their goal is to explain to us in a recorded video how they would help a ClickFunnels member resolve the matter.
This allows us to see how they handle stress, how creative they are in problem-solving, and how they will likely interact with our members.
Live Chat
As of January 4th, 2021, we are officially offering live chat to all of our members.
Live Chat is available 24 hours a day, Monday through Friday.
Our goal in doing so was to decrease our “handle time” — this is the time it takes for you to get your request completely resolved.
And we’re proud to say that our average handle time for a ticket is now down to 20 minutes! This means that for an average request, you can expect it to take about 20 minutes for full resolution — that’s counting from the time you message us to the time that your ticket is resolved.
Our live chat is available from 8 am to 8 pm Eastern Time. You can access it by clicking on the “Help” tab in your ClickFunnels account and then scrolling down and clicking “Get Support.”
Ability to Serve
Our ultimate goal with all of these changes is to be able to better serve our members.
Here are a few additional updates toward that end…
- All previous tickets and conversations are saved in our secure database so that our reps have important context for matters that take a little longer to resolve (that way you don’t have to keep re-explaining what’s going on).
- All of our reps have access to customer accounts so that they can see what’s going on in real-time and help you resolve it more quickly.
- We support a Fully remote team (even before it was cool) which allows us to provide 24/7 support anywhere in the world.
- Our 2CCX members have direct access to phone support inside of their account and can start a call directly inside of their browser.
- For our One Funnel Away program, we now do live office hours every week.
Our Customers Agree
More Updates Coming Soon!
We believe that having world-class customer support is a core pillar of our success here at ClickFunnels.
And we’ve got more updates and improvements in the works.
So check back soon for more updates!
I don't know what I would do with your program ,
I don't have a thing to be selling
Joel, we do have a program for that. Many people feel like they would like to sell something online and don't really know what to see or how to get started. I think I can help with that! This is why we have the One Funnel Away 30 day challenge! One section of the challenge includes helping you find or create your own product! https://onefunnelaway.com/challenge-b Hope I see you there!
Great answer
For info concerning the previous customer support : landed1999999@yahoo.com and pomoblu@yahoo.com are the correct email . In those emails I have been paying since oct 2020 and was unaware of it! I’ve been in the hospital for the last 5months. I would like to keep one account and get credit for the other and partial credit for the portions unused in the account I want to keep!
I don’t know how to access my account I need user I’d, email, and password!
Thank you and God Bless, Trina Tate
Trina, Our support team doesn't monitor this blog. This sounds really frustrating. Please send a support request to support@clickfunnels.com or connect with one of our agents at help.clickfunnels.com. Our team is eager to help you resolve this issue quickly.
It won't let me use my card to pay for your system that's why I haven't been able to do anything yet
Cathy, please reach out to help.clickfunnels.com for support
Bonsoir Monsieur,
J' ai un souci, lorsque j' active mon GPS je dois faire un ACHAT en ligne , chose que je n' arrive pas à faire car rien ne m' est proposé et je dois avoir une carte VISA ce qui suppose que je dois être titulaire d' un compte bancaire. Vraiment aidez moi, je veux faire partie de ce groupe d' entrepreneurs en ligne. Veuillez m' aider à sortir du fond du gouffre SVP
Rejoignez notre communauté sur http://www.facebook.com/groups/clickfunnels afin que vous puissiez obtenir de l'aide et des suggestions de notre formidable communauté entrepreneuriale
I am interested
Thank you for commenting, we feel the best way to learn how ClickFunnels can help you grow your business is by scheduling a free demo call. You can book this or someone on your team can by following this link: https://demos.clickfunnels.com/schedule3 This software works for all niches and all businesses. We look forward to supporting you!
Faysalyusuf jooga somali
Faysalyusuf waad ku mahadsantahay waqtiga aad ku bixisay bartayada. Waxaan ku leenahay xubno ka socda adduunka oo dhan beesheena
Bonsoir
I need work with you
Thank you for commenting, we feel the best way to learn how ClickFunnels can help you grow your business is by scheduling a free demo call. You can book this or someone on your team can by following this link: https://demos.clickfunnels.com/schedule3 This software works for all niches and all businesses. We look forward to supporting you!
Hi. In got 14day free trial which is due to end in 3days.ive got nothing accomplished.i am a beginner, it need help
Igor, please join the Clickfunnels community at http://www.facebook.com/groups/clickfunnels so you can share and receive help from our awesome #funnelhackers
What is there to expect? Is there anything I have to do to generate income? Tell me.
Johnny, starting a business is always work. There is no fast track to certain success. We invite you to join our awesome community at http://www.facebook.com/groups/clickfunnels. We have many members who have bootstrapped their path to success who will share their stories and valuable information with you.
When can we start directing more traffic to my website and I get more leads?
David, please join our awesome community of funnelhackers at http://www.facebook.com/groups/clickfunnels. Our community is generous with their information and time to help beginning entrepreneurs
Hi, I purchased this program about a week ago but now I'm wondering If It's right for me. I'm currently working on the '5 Day Lead Challenge', day 2 and IM STUCK
I just want to work as an affiliate selling Click Bank products. This challenge involves you going into great detail about your product and the strategies you used to create it. How do I make the program work for me if I just want to sell other people's products?
Please help! I've been stuck on this page for 2 days now and don't know how to move forward.
Rosa, online marketing is a job and if you treat it like a job, it will pay you like a job and provide the freedom to guide your own destiny. There are no shortcuts. Clickfunnels has the best entrepreneurial education and apps to move you forward in the industry if you take advantage of those resources. Many of our members sell Clickbank products. Your group for the 5 Day Lead Challenge provides you with the support needed to move you forward, but of course we would love for you to reach out and let us know in the group that you need assistance. Our awesome community of Entrepreneurs at http://www.facebook.com/groups/clickfunnels will reach out to help if you ask there. All entrepreneurs need a mailing list. It's really the most basic need that will propel you to your success. Please join the community and reach out for help there.
Can you please inform me if you have any free online courses?
You may want to begin with the series of books Dotcom Secrets, Expert Secrets & Traffic Secrets. I would suggest you start with Dotcom Secrets https://dotcomsecrets.com/getdcsfree-1
Members of Clickfunnels have an awesome training resource called Funnelflix which is slam full of free courses for building your online business.
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We have the Youtube Channel and Podcasts with lots of free information updated every week! You can find our Clickfunnel Helpdesk & Tutorials at https://www.youtube.com/channel/UCIuxZUasLuVKUiEpTs2_bNg
Our awesome community is full of resources and you can find that at http://www.facebook.com/groups/clickfunnels
on the bottom of my offer page I want to have a link to the landing page or a way to get the emails captured at the bottom of the page and not have to scroll back to the to top.
Please contact our help.clickfunnels.com chat link at the bottom of the page for assistance with this. You can also join our awesome group of entrepreneurs at http://www.facebook.com/groups/clickfunnels for help with this.
In Edit Button Action, I cannot save the hyperlink to Set Action then Enter the Website URL which is why my page doesn't work.
Bernardita, This sounds really frustrating. Please send a support request to support@clickfunnels.com or connect with one of our agents at help.clickfunnels.com. Our team is eager to help you resolve this issue quickly.
Please give me a full refund clickfunnels charged me oh my credit card before my 14 days of free trial was up you can call me at 214 664 1784 I would like to be refunded
Leevosha, This sounds really frustrating. Please send a support request to support@clickfunnels.com or connect with one of our agents at help.clickfunnels.com. Our team is eager to help you resolve this issue quickly.
Dear Russell;
Hope you and the entire team at click funnels are doing well.
I am writing to require some serious answer about your workshops. How can I start doing the workshop? How long is each workshop and after being done with a special tutoring-can I stay in the area and practice to enhance what I was thought? Where does it take place or where people go for their workshop training?I’m residing in Southern California. How many hours do I need to be fully trained? Can we work out a payment plan? Would you consider this offer due to my physical condition and my age?. But I hope you wouldn’t take my questions and offer is coming from someone who doesn’t know the meaning of responsibility and will close his eyes and not appreciate and fore fill the promissory note for the cost of being thought by support and the help which he received from someone having a track report of being compassionate to the people who are in need of his talent, knowledge and etc, etc and etc.
One last thing is that I cannot read documents sent to me regardless of the format due to my age, weak eyes and lack of money for purchasing proper equipments.
I’m humbled and honored to receive a response and hopefully (🙏🏻), a favorable one. I sincerely thank you for giving me the chance and opportunity to write you and also I promise you that your kindness and support will not go without any appreciation and the fore fullness of my promises to such a kind human being like you.
With highest level of respect;
Paris.
PS: I have watched all of your videos at least 3 to 4 times plus reading the transcripts. I did purchase some of your offers but somehow I haven’t got them yet.
Paris, Our best program right now for anyone starting out is the One Funnel Away Challenge. https://onefunnelaway.com/challenge-c You take that right from your home and you can work on it as you have the time. All of the sessions are recorded, you will belong to a group of other entrepreneurs also working on the same assignments you are so you can bounce ideas off of each other. You have 2 coaches in the group who help out when you need help. This is really the best way to get your start.
I signed up for the 5 day Lead and 30 day Challenge but can't get into the FB Group – Says I'l be notified when accepted-how notified?- and the training is happening NOW 🙁 feel like I'm already missing my program!…
HELP!
Alicia
Alicia, please contact ofa@clickfunnels.com to have this resolved. Have you applied yet to the group? You need to apply to the group with the same email address you used to register for the OFA & you need to answer all of the questions to be admitted to the group. You are notified in the Facebook Notifications tab "the notification bell" at the top of your Facebook screen. If you missed the notification you can always go to the group and if you've been approved it will just let you in when you go there. Everything for the 1st week is all motivational type of training and all are recorded an in the units section waiting for you to watch in your own time. There will be no assignments on weekends so everyone has time to catchup from the week.
My client's dashboard could not created due to some error.. How can I solve this bug
Kaenat, This sounds frustrating. Please contact help.clickfunnels.com by scrolling down the page and using the chat button. Request Technical Support help for this so we can get this resolved for you quickly
Buenas tardes, no entiendo si compré algún servicio con ustedes y lo siga pagando o está pagado en su totalidad? O sólo me estan imvitando a adquirirlo? Quisiera saberlo por favor
Clickfunnels tiene una tarifa mensual de $ 97.00 USD para la cuenta básica y $ 297.00 USD para la cuenta Platinum.
Help!!!!! I cancelled my clickfunnels account on April 24th, well within my two week trial period and was still charge. I need to be refunded immediately. Thank you for your help.
Zoe, seems like you've been patient. I'm not certain what's happened here. Please contact help.clickfunnels.com so our awesome team can get this sorted out for you.
Hi.. I am having trouble signing up for the 14-day trial with the email posted here.. can someone get back to me on this?
Cheers
Shikha, This seems frustrating. Please contact help.clickfunnels.com for help with this. This should be able to resolve this for you quickly.
Customer Service Staff; Super Hot Request! May 16, 2021
PLEEEEASE! I need email confirmation that my membership or subscription is cancelled immediately! It is a GREAT service!
I can no longer afford THE monthly charges.
Please detail to me what else I need to do to cancel this expense?
SINCERELY, Patricia K Rice
Patricia, you can turn off this service yourself through the online app, or you can contact our support team at help.clickfunnels.com. I hope this gets resolved for you quickly
Hi their , I’m looking to contact people who specialise in putting my clickfunnels sales funnel together , do you have any contacts ?
( I suspended my CF account but obviously will be reinstating my CF account once I’ve found somebody to help me
Hey there, we encourage you to join the community at facebook.com/groups/clickfunnels
You can also do the One Funnel Away challenge which you can register for here:
https://onefunnelaway.com/challenge-c
If you want to learn about affiliate marketing you can sign up for the free bootcamp/summit here:
https://affiliatebootcamp.com/summit
You can do this!!!
I want to sign up for the 97 dollar plan ongoing please call 856-362-3554
You can book this or someone on your team can by following this link: https://demos.clickfunnels.com/schedule3 This software works for all niches and all businesses. We look forward to supporting you!
I have purchased a program for close to $700 but cannot find the loin are.Can you please help me find all my programs?
Sabrina, support does not monitor this feed. This sounds really frustrating. Please send a support request to support@clickfunnels.com or connect with one of our agents at help.clickfunnels.com. Our team is eager to help you resolve this issue quickly.
Hi – i am having a support issue and have tried every step on your trouble shooting doc but tno avail. where can i find a human to talk to?
Thank you for letting us know. It seems like you've been really patient. Please send in a support ticket to support@clickfunnels.com or you can go to help.clickfunnels.com Our team is eager to help you resolve this issue quickly.
I have tried to buy. The new uodated Dotcom Secrets as well as Traffic a dozen times and there is always a problem ordering. No explanation either.
Do you not want to sell books?
Please tell me how to purchase other than on FB.
Cher, we have you covered. All of these books are available on Amazon as Kindle, Audible, and Physical Copy Versions. I hope this helps!
Ok. I watched the demo. But it didn't show everything i need to know. I have a few questions. If i have a print on demand item, how does the printing place know what my print is or my email address is? Do i need to set everything up with them before i go live? Or does all that come from Clickfunnels? I have most of my design done but dont know how to finish it. I believe that's everything i need to know for a decision.
Thank you for asking. I encourage you to join our community at http://www.facebook.com/groups/clickfunnels. Many of our members can help you with Print on Demand.
I'm having trouble logging in it won't accept my email
This sounds really frustrating. Please send a support request to support@clickfunnels.com or connect with one of our agents at help.clickfunnels.com. Our team is eager to help you resolve this issue quickly
Please I need the customer service
Thank you for letting us know. Support doesn't monitor this blog feed. Please send in a support ticket to support@clickfunnels.com or you can go to help.clickfunnels.com Our team is eager to help you resolve this issue quickly.
I just signed up for funnel scripts but misspelled my email.
I put it under vlad@traderfoindation.net
Anyway you can switch and provide logins for me
Vlad, this sounds very frustrating. You would need to contact the customer support team using help.clickfunnels.com. Customer support does not monitor this blog.
Not able to create account with this email id- digitalsweta24@gmail.com
Giving error "Invalid account info". Please resolve this problem as i want to affiliate One Funnel Away.
Sweta please contact our support team at help.clickfunnels.com so they can resolve this for you quickly!
I canceled my silver or platinum membership( can’t remember )at the moment it is pending on my end through my financial institution. I would like a refund of possible . I couldn’t figure out to cancel account before it was charged.
Thank you.
Also I don’t / didn’t want to cancel the $9.99 but when I canceled the platinum it just made ma pause my $9.99. I don’t want to unpause it and then it start charging for the platinum.
Plz help
Hi Teresa, This sounds really frustrating. Please send a support request to support@clickfunnels.com or connect with one of our agents at help.clickfunnels.com. Our team is eager to help you resolve this issue quickly.
I have a problem with people that are using your click funnels site to do threatening and not using for good purposes. I would like to contact you guys in regards this matter. My number is 6614314729
Gamell, This sounds like it could be very frustrating. You can reach out to our support team at help.clickfunnels.com so they can help you to resolve this.
I had cancelled my account last month. I checked my credit card today, there was an amount of $97-00 charged on 13.8.21. Please clarify this issue.
Adrian Thank you for letting us know. It seems like you've been really patient. Please send in a support ticket to support@clickfunnels.com or you can go to help.clickfunnels.com Our team is eager to help you resolve this issue quickly.
I need to get in my account. I need help knowing what it is
Taj, Please go to help.clickfunnels.com so they can help you
Is there any way that I can get my page unpaused
Princess, this sounds really frustrating. If you would please contact our support team at help.clickfunnels.com they will be able to resolve this for you quickly. Thanks
I accidentally paid twice for the same product, during the same sitting. I would like to be reimbursed for one of the trainings, please.
Also, how much does the, “One Funnel Away, 30 Day Challenge Cost?” Is this where I should start?
Rhead, this sounds really frustrating and thank you for being so patient. Our customer support doesn't take support questions from the blog. Please go to help.clickfunnels.com to enter a support ticket, and someone will help you there quickly. The One Funnel Away Challenge is $100.00 and it is the very best program for an online marketing education. This is exactly where you start. onefunnelaway.com
Can someone please contact me, I was waiting for the onboarding training and the person who I wa suppose to meet must have thought I wasn't there because on my side it said I was waiting then it said they ended the meeting. Please have someone do the onboarding so I can launch my funnel today.
Aliease, this sounds frustrating, please contact our support team at help.clickfunnels.com so they can resolve this for you.
Please sir, am Victor from Nigeria , i was about registering clickfunnel, but was debited #22, 561 , which is $58.86 from my card, please i need refund of my money since i don't have up to $297 in my card… Here's my contact +2349027803516
info.redng.teamvictor@gmail.com
I have multiple businesses three to be exact. Can I set up a funnel for each business? What is it going to cost per business per month? Thank you
You can build unlimited funnels with our Platinum platinum. All of your personal businesses can run funnels from 1 account. Anything you need to know about our pricing and what's included you can find here. https://affiliates.clickfunnels.com/optin32420079 I hope this helps
I had an emergency and was gone from my paid 30 day challenge for two weeks but now I am having difficulty logging in and re-joining the group. Phone number is 951-722-1708
Name: John Keith Jacob
This sounds like it was frustrating. Please contact our support department at help.clickfunnels.com so we can help you with this
I could not start the 14 day free trial. It said my email already exist and I couldn't use. I tried to get into this programs, years ago. But nothing happened, now I am with Partner with Anthony and it is required for the program. So, is their anyone that can help me.
Ralph, please put in a support ticket at help.clickfunnels.com so they can help you resolve this quickly
How can I speak with a senior relationship manager about a global partnership with Clickfunnels?
Sandi, everything goes through our support system. You can talk to one of our agents at help.clickfunnels.com
Clickfunnels sites are DOWN. It says your SSL certificates were not renewed.
Help!
Thank you!
Need help brand new to internet and funnels. Want to sign up for the 30 day offer from Russell Brunson that I received in my email!
Thank you
The One Funnel Away Challenge is a fabulous product that will walk you through daily actionable steps to create and launch your own sales funnel within 30 days. It includes support, community and motivation to keep you moving forward.https://onefunnelaway.com/challenge-c
my product details page is not opening its stuck at payment options
Labraiz, this sounds very frustrating. Please contact our support team to help with this at help.clickfunnels.com
I cannot create an account it says my email is already there but if I request a reset I never get an email
Frances, this seems really frustrating. Please enter a support ticket at help.clickfunnels.com so they can get this resolved for you quickly
I can't get into my Click Funnels account.
I updated payment details. They were verified and I also get a verification that I'm in the system. However the Upgrade button is still greyed out and I can't get in.
I'm on the $97 plan and had to take a break due to covid.
Mirella, This seems really frustrating.
Our support team can help you at help.clickfunnels.com
I want to cancel I don't need this can you please cancel
Brandell, we make it really easy to cancel your account. I hope this helps https://help.clickfunnels.com/hc/en-us/articles/360011803514-Cancelling-Your-ClickFunnels-Account
I opted for a free book and paid $10 in shipping. I haven’t received my book and I have tried to contact, but can’t. I’d like my book.
Stacey, it seems like you've been really patient. Please contact our support team so we can help you with this help.clickfunnels.com
hey i'm trying to change my password because i forgot it and i guess i tried it to much and it won't let me do it again.
This sounds very frustrating. Please contact our support team at help.clickfunnels.com so they can help with this.
I would like to speak with one of your representatives. I have not used the Funnel since last year. I left the country because a family member passed away from corona and was out. However, your company has been charging me all this time. Please contact me as soon as possible
Hi Ken, We're happy to help you with this. Please contact our support team help.clickfunnels.com so they can help you
Please contact me as son as pssible
Laura, Our awesome customer support team would love to help you. You can contact them throught help.clickfunnels.com